Our Results

$ 100 M
Total Revenue Impact
0 M
End-to-End Customer Journeys Managed
$ 10 M
Pre-IPO Funding Secured
poshmark app screen

Poshmark

Poshmark is a social commerce marketplace that lets users buy and sell fashion in a peer-to-peer environment. Headquartered in Redwood City, CA, Poshmark’s 60 million-strong community engages daily through listings, in-app social features, and live shopping events.

Services Provided

  • Lifecycle Marketing (Email, SMS, Push)
  • Creative Strategy, Copy & Design
  • Retention A/B Testing & Funnel Optimization
  • Customer Journey Mapping & “White-Space” Analysis
  • Executive Reporting & IPO-Readiness Insights

Challenges Before
Working with Jives

  • Rising acquisition costs across paid channels
  • Heavy reliance on seasonal flash sales for topline revenue
  • Fragmented lifecycle touchpoints; low behavioral triggering
  • Limited executive visibility into retention-driven growth levers
  • Time-sensitive need to demonstrate scalable revenue ahead of IPO (NASDAQ: POSH)
poshmark homepage
Phone displaying the poshmark logo

Our Marketing Plan Of Attack

  • We tied CAC, LTV, and purchase frequency to retention outcomes, giving investors a clear view into scalable revenue growth
  • Mapped email, push, and SMS flows to each stage of the customer journey( from onboarding and reactivation to seller engagement)
  • Used funnel diagnostics to pinpoint drop-off stages and deployed targeted win-back automations that increased repeat purchase volume
  • Unified all campaign tracking to accurately measure where signups and purchases were coming from
  • Transformed performance data into executive decks used for IPO roadshows and stakeholder visibility
  • Delivered a scalable lifecycle framework that Poshmark’s internal team now uses for ongoing growth